POLÍTICA DE REEMBOLSO

AILUROCAT BOX Refund Policy

At AILUROCAT BOX , we strive to provide you with the best possible shopping experience. If for any reason you are not satisfied with your purchase, we offer a refund policy subject to the following conditions:

Eligibility Requirements for a Refund:

a) You must request a refund within 5 business days after receiving the product.
b) The product must be in its original condition, unused, unwashed, and with all tags intact.
c) You must provide the original proof of purchase.

Products Not Eligible for Refund:

Refund requests will not be accepted for the following products:

a) Sale or clearance items.
b) Customized or made-to-order products.
c) Personal hygiene products, such as underwear or swimwear (for health and hygiene reasons).

Refund Request Process:

a) To request a refund, contact our customer service at info@ailurocatbox.com .
b) Provide your order information and the reason for your refund request.
c) Our team will review your request and provide you with additional instructions for the return process.

Returning the Product:

a) You must return the product to the address provided in the instructions from our customer service team.
b) You will be responsible for the shipping costs associated with returning the product unless otherwise agreed.

Processing the Refund:

a) Once we receive the returned product and verify its condition, we will process the refund.
b) The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.
c) Please note that the time it takes for the refund to appear in your account may vary depending on the payment method and financial institution.

Exceptions and Limitations:

a) We reserve the right to refuse a refund request if it does not meet the above requirements.
b) We are not responsible for products returned that are lost or damaged during shipping.

Product Exchanges:

If you wish to exchange a product for another of equal or greater value, please contact our customer service, and we will be happy to assist you with the exchange process, subject to availability.

Please note that this refund policy is in addition to your legal rights. If you have any questions or concerns regarding our refund process, do not hesitate to contact us.

Effective Date: Thursday, May 9, 2024
Return Address: Calle Antonio Lopez, 154, Riofon 28021, Madrid, Spain